The terms governing access to and use of BettterMenu software products, including Avaara.
These Terms & Conditions govern your use of software platforms provided by BettterMenu OÜ (Registry Code: 17401720, Tallinn, Estonia — "BettterMenu", "we", "us"). By using any BettterMenu product or platform, you agree to these terms.
Operator: BettterMenu OÜ · Ahtri tn 12, Tallinn, Estonia · CEO: Tushar Sood (tusharsood@betttermenu.com) · CTO: Abhigyan Gogoi (abhigyangogoi@betttermenu.com) · Phone: +49 173 936 7518
2.1 When you register, you must provide accurate information. You are responsible for keeping your account credentials secure.
2.2 Food Operator Responsibility. If you are a food business, you remain the food business operator ("Lebensmittelunternehmer") under Article 8 of EU Regulation No 1169/2011. You are solely responsible for the accuracy of allergen declarations, ingredient lists, and all other food information published through the Platform. BettterMenu provides software infrastructure only — we do not inspect or validate food content.
2.3 AI Features. AI-assisted features (OCR menu extraction, allergen detection, translations) produce suggestions only. You must review and confirm all AI Outputs before they are published. BettterMenu does not accept liability for AI Outputs that have been published by or on behalf of a Business Customer without adequate review.
2.4 Prohibited Uses. You may not use the Platform to publish unlawful content, infringe third-party intellectual property, scrape or reverse-engineer the Platform, or attempt to bypass security measures.
3.1 Certain features require a paid subscription. Prices are communicated during onboarding and billed in advance on a monthly or annual cycle. All payments are processed through Mollie B.V. (a licensed European payment provider). BettterMenu does not store payment card details.
3.2 VAT. Stated prices are exclusive of VAT. Business Customers with a valid EU VAT ID benefit from the reverse charge mechanism (0% VAT on invoice; self-account in your country). Consumers pay VAT at the applicable rate for their country, calculated at checkout.
3.3 Cancellation. Monthly subscriptions may be cancelled at any time; access continues until the end of the paid period. Annual subscriptions for Business Customers are non-refundable. Consumer annual subscriptions are subject to the statutory withdrawal right in section 4.
This section applies only to Consumers (§ 13 BGB). If you are a Consumer, you have the right to withdraw from your subscription contract within 14 days of signing up, without giving a reason. To withdraw, contact us at contact@betttermenu.com with a clear statement. If you withdraw, we will refund any payment received within 14 days.
BettterMenu retains ownership of the Platform, all code, algorithms, designs, and the AVAARA and BettterMenu trademarks. Business Customers retain ownership of their Customer Content and grant BettterMenu a limited licence to host and display it for the purpose of providing the service.
The Platform is provided "as is". BettterMenu does not warrant uninterrupted availability or error-free operation. BettterMenu is not liable for health incidents, allergic reactions, or regulatory penalties arising from Customer Content published through the Platform. For Business Customers, BettterMenu's total aggregate liability is capped at the fees paid in the 12 months preceding the event giving rise to the claim.
These Terms are governed by the laws of the Republic of Estonia. For Business Customers, the competent courts in Tallinn, Estonia, have jurisdiction. For EU Consumers, mandatory consumer protections of your country of habitual residence apply and local court jurisdiction is preserved.
We may update these Terms. Material changes will be notified to Business Customers at least 6 weeks in advance by email. Continued use after the effective date constitutes acceptance. Consumers will be notified in accordance with applicable statutory requirements.
For any questions about these Terms, contact contact@betttermenu.com or write to BettterMenu OÜ, Emdenzeile 4, 13585 Berlin, Germany.